FAQ

  • You can book via links on our website or on our Mindbody site

  • For your safety and sanitary purposes, grip socks are 100% mandatory for all classes. There are no exceptions including medical exemptions.

  • Grips socks are available for purchase at the studio.

  • In order to maintain the quality of the reformers, shoes are not allowed on the reformers. Medical exemptions are not considered.

  • All cancellation charges will apply even if you make it off the wait-list on a short notice. Please plan accordingly.

    If you are not on the wait-list, you may also wait in person. Please keep in mind reformers will still be reserved for the first 10 minutes to those already booked or on the wait-list.

  • There is a 10 minute grace period; however, we ask you to arrive on time to avoid any disturbances for your peers and instructors.

    After 10 minutes, the door will be locked and you will be charged a No-Show fee of $20.

  • Class cancelled within 12 hours prior to class or you will be charged $15.

    No Show: Failure to show to class will be charged $20

  • We only accept debit, credit cards (online, insert chip or tap).

  • Although all of our classes are designed to be multi-level, we highly recommend all new reformer practitioners to attend a Foundations course. In the Foundations course, you will learn the fundamentals of Pilates at a much slower pace.

  • We do not allow filming during class; however, photos and short videos before and after sessions are allowed. Please ask your instructor for any questions.

  • Minimum age is 16. Anyone under 18 must be accompanied by a parent or guardian who is also attending the class.

  • No.

  • Please advise with your medical professional before attending a class. Upon clearance, we highly recommend you to take the Foundations or Stretch and Flow classes. Attending an Athletic course may not allow you to practice many of the exercises although modifications will be given for you and your baby’s safety.

  • We are located on the 2nd floor of the Claremont Packing House. Parking can be found in the parking structure on the left side of the building, street parking, or underground garage at the right side of the building.

***All sales are final***   For contracts,  an active credit card must be on file at all times.  Failure to update the expiration date on credits will be subject to No-Show fees.   Demi Pointe Pilates reserves the right to cancel, adjust, amend class times and schedule at any time.  

We have the right to refuse service. Failure to abide by our policies will be removed from the studio in addition to forfeiting all purchases.